Refund Policy

At Auli Bakers, we take pride in preparing fresh, high-quality baked goods for every order. As our products are perishable and made to order, please read our Return & Refund Policy carefully before placing an order.

 

1. Refund Eligibility

You may be eligible for a refund or replacement if:

  • The wrong product was delivered.
  • The product was damaged during delivery.
  • The product arrived in an unfit condition for consumption.
  • Part of your order was missing.

To process your request, we may ask you to provide:

  • Your order number
  • Clear photographs of the product and packaging
  • A brief description of the issue

Refunds or replacements will be provided after our team reviews the claim.

2. Non-Refundable Items

Refunds or returns will not be provided for:

  • Products that have been partially or fully consumed.
  • Orders where the customer provided an incorrect delivery address or contact information.
  • Failed deliveries due to the recipient being unavailable.
  • Delays caused by circumstances beyond our control, including weather, traffic, or natural events.
  • Minor variations in product appearance, color, decoration, or size resulting from the handmade nature of our baked goods.
  • Customized or personalized cakes and bakery products, unless they are damaged, defective, or incorrect due to our error.

3. Order Cancellations

  • Orders may be cancelled before preparation begins.
  • Once baking or customization has started, cancellation requests may not be accepted.
  • Same-day delivery orders generally cannot be cancelled once confirmed.

If an order is successfully cancelled before preparation, any eligible refund will be processed using the original payment method.

4. Refund Processing

Approved refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Replacement Policy

Where appropriate, Auli Bakers may offer a replacement instead of a refund. Replacement requests are subject to verification and product availability.

6. Contact Us

If you experience any issue with your order, please contact the Auli Bakers customer support team within 24 hours of delivery. We are committed to resolving genuine concerns promptly and ensuring customer satisfaction.